Jakki Govan is a destination tourism and hospitality specialist with a passion for customer service. Jakki’s experience includes understanding of revenue, sales, marketing, pr sponsorship, change management, operations and general management experience. She is experienced in the worlds of independent & chain hotels, restaurants, nightclubs, event venues, and casinos with high end retail. She is also a specialist group trainer, individual coach and mentor. Having worked within the private and the public sector in project delivery, operations, marketing communications and stakeholder relations, Jakki’s depth of knowledge combined with her experience in place making and activations within venues and precincts lends her a fascinating insight on future and current hospitality trends. Jakki is now the General Manager of Sales & Marketing at Stamford Hotels & Resorts, where she provides direction & guidance to the Stamford Hotels in Australia & New Zealand.